While Taylor was sad to see Paul retire, he is excited at the opportunity to take over operations and lead Mercury Adjusters Inc. into the future.

Taylor is a graduate of Queen’s University where he earned an honours degree in Political Studies. Prior to becoming an insurance professional, he worked in a variety of sectors including construction, hospitality, tourism and local government.

Taylor joined the Mercury team in 2019 and was previously at a provincial insurer where he worked in represented bodily injury claims. He excelled in that role, routinely winning accolades for effectively leading cases through all stages of investigation, evaluation, case development and settlement.

When he’s not in the office or on the road, you can find Taylor spending time with his young family and fishing… when time allows.

Susan is a graduate of the University of British Columbia law school. She practiced personal injury law for both plaintiff and defence before starting a career in independent insurance adjusting.

Susan spent the last 8 years with the Vancouver firm Heslop & Company. She is very experienced in all claims aspects and specializes in witness interviews and statement taking: liability, bodily injury and wage loss investigations and collateral witness enquiries.

Away from work, Susan’s activities include being the keyboard player in a local piano-vocal duo, running and her family.

Gordon is a graduate of the University of British Columbia School of Commerce. Prior to embarking on a career in the insurance business in 1988, Gordon was the co-owner of two establishments in the food industry.

Gordon’s insurance experience includes over 28 years with a provincial insurer dealing primarily with bodily injury claims. For the past 10 years, Gordon has focused on catastrophic injury claims in a litigated setting. Gordon made a career change to join the Mercury team and work as an independent insurance adjuster in May 2017 and is very experienced in handling all aspects of high risk claims.

When not working, Gordon’s activities include skiing, cycling and weather permitting, enjoying the seaside and beach.

After establishing Mercury Adjusters 29 years ago, Paul has finally decided to hand over the reins of the company.

He would like to thank all of his friends in the industry who have supported this endeavour over the years, and trust they will continue to support Mercury Adjusters into the future with the knowledge that their assignments will be handled in a timely and professional manner.

In retirement, Paul plans on spending more time playing music, dancing and sitting alone in the bush figuring things out. Thanks to all of you.

Gary has decided to retire for the second time. He’ll be missed by everyone at Mercury Adjusters and by his many clients in the industry.

He has always been one of the nicest guys in the office and is famous for his line, “this is an interesting file”. Hopefully now he will have more time to work on his golf swing and just relax.